HemaSource, Inc. is a company that revolutionizes the way ambulatory clinics manage their logistics, combining cutting-edge data analytics with top-tier customer service. The Customer Support Representative I will assist customers through various channels, process orders, and collaborate with internal teams to enhance the customer experience.
Responsibilities
- Support customers via phone, email, and chat
- Process orders, returns, and account updates with accuracy
- Help customers with shipping, delivery tracking, and issue resolution
- Partner with teams across Operations, Sales, and Purchasing
- Keep customer information organized and up to date
- Look for ways to improve processes and the overall customer experience
Skills
- Experience in customer service, call center, or order entry (1–2+ years preferred)
- Strong communication and problem-solving skills
- Detail-oriented with the ability to stay organized in a fast-paced environment
- Comfortable using Microsoft Office; ERP/CRM experience is a plus
Benefits
- $0 premium medical, dental, and vision insurance options
- Paid time off + 401(k) with company match (up to 5%)
- Tuition reimbursement
Company Overview
HemaSource is the leading provider of medical consumables to the plasma collection industry. It was founded in 1998, and is headquartered in West Jordan, Utah, USA, with a workforce of 51-200 employees. Its website is http://hemasource.com.