Customer Success Specialist - Chicago

Zen Educate is a technology company that matches schools with temporary educator staff, aiming to change the world of education recruitment. The Customer Success Specialist role focuses on building relationships with schools and supporting educators to find meaningful work, while managing partnerships and ensuring satisfaction for both parties.

Responsibilities

• Build and manage relationships with schools and districts
• Help schools find the right educators quickly and efficiently
• Identify opportunities to grow partnerships and introduce new services
• Act as a reliable, responsive point of contact for school stakeholders
• Share feedback and insights with internal teams to improve our product
• Help newly onboarded educators find their first roles quickly
• Check in regularly with educators to ensure they’re happy and supported
• Troubleshoot challenges and find solutions when issues arise
• Coach educators and guide them through training to improve performance
• Balance relationship-building with fast-paced problem solving
• Work across both schools and educators to make great matches happen
• Take ownership of your portfolio and grow it over time

Skills

• Eager to learn and open to feedback
• Resilient and don't get discouraged by challenges
• Take initiative and aren't afraid to figure things out
• Care about people and enjoy helping others succeed
• Positive, collaborative, and a great teammate
• Strong communication and interpersonal skills
• Organized and able to manage multiple priorities
• Interest in education or social impact
• Any experience in sales, customer service, education, or recruitment

Benefits

• Competitive salary + commission (OTE)
• 18 days PTO (15 flexible + 3 for Christmas closure)
• Health insurance
• Quarterly social events
• A supportive, tight-knit team
• Meaningful work you can be proud of

Company Overview