Caplena is an award-winning Swiss tech start-up. It is *the* AI tool to analyze open-ended feedback, wherever it may come from - helping customers to get from texts to real insights, with ease and in no time. Caplena's vision is to become the single place of truth for feedback, where customer-centric companies go to understand the needs, wishes and pain points of their customers.
We are looking for ambitious personalities who are eager to roll up their sleeves and have an impact. You will become an integral part of our hands-on & fun team (20 people) and have a big impact on the future development of our company. We are fast-growing with 200+ active customers in more than 16+ countries across a multitude of industries including some big names like Lufthansa, DHL and Euromonitor. And we're just warming up.
Job Overview
As a Customer Success Specialist, you will play a key role in ensuring the success and satisfaction of our customers from global brands to market research agencies. You will support them in extracting meaningful insights from their data, guiding them through projects, and ensuring they get maximum value from Caplena.
This role combines customer support, project management, and data-related tasks, requiring a proactive individual with strong communication skills and an analytical mindset. You will work closely with our sales and product teams to deliver a seamless customer journey and continuously improve the customer experience.
Main responsibilities
Support
Proof of Concepts & Project Management
Knowledge Base
Training
Requirements
Benefits