- Maintain a high level of engagement with assigned book of business to ensure employer satisfaction and that we are meeting outlined program expectations.
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- Retain and create incremental revenue growth with current onsite program customers.
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- Develop organizational strategy and growth plan for each managed account, which could include other onsite/episodic services or center services.
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- Manage and customize quarterly Stewardship Reports and lead the customer presentations.
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- Develop and identify meaningful outcome reports for clients to ensure program results and outcomes are communicated effectively and efficiently.
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- Serve as the primary account manager for dedicated client/clients.
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- Maintain on-going communication with Concentra regional and director leadership teams, central business offices and other corporate support groups as indicated, for client issues, reporting, requests for proposal, presentations, and meetings, billing review, etc.
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- Constructively challenge current practices, identify trends affecting the business, and articulate implications to the client and onsite leadership teams.
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- Develop project plans for piloting and implementing process improvements that ensures program success, retention, and increased business opportunities.
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- Develop and manage client-specific vendor relationships as necessary for efficient service/program delivery.
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- Identify, develop, implement, and support new onsite-related procedures, workflows, and processes for all assigned onsite health care services.
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- Ensure the security and confidentiality of employee health information and medical records in accordance with local/state/federal/company regulations.
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- Responsible for contract negotiations of assigned book of business
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- Work with various Concentra Sales channels who share new sales opportunities with dedicated accounts, under the guidance of the VP of Onsite Sales.
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