Job Overview
We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.
Key Responsibilities
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Monitor social media platforms and online channels for brand mentions in real-time.
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Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
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Stay updated on emerging trends, discussions, and public sentiment related to the brand.
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Manage multiple corporate social media accounts across various platforms.
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Schedule and publish content provided by the internal content team according to the content calendar.
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Ensure consistency in tone, messaging, and brand alignment across all channels.
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Prepare regular reports on social media activity, sentiment analysis, and performance insights.
Requirements
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Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
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Strong attention to detail with the ability to identify sensitive or potentially harmful content.
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Good communication skills with the ability to report issues clearly and promptly.
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Basic understanding of social media trends and digital engagement.
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Ability to manage multiple accounts and tasks efficiently.
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Self-driven, responsible, and able to work independently.
Preferred Qualifications
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Prior experience in social media management, digital marketing, customer service, or online community monitoring.
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Experience using social listening or monitoring tools is an added advantage.
Why Join SummitNext?
At SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.
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