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Join arenaflex as a Customer Service Representative
Are you passionate about delivering exceptional customer experiences while supporting your local community? Do you thrive in fast-paced environments where your communication skills and problem-solving abilities make a real difference every day? If so, arenaflex invites you to apply for an exciting opportunity as a Customer Service Representative in the Denton area.
At arenaflex, we believe that outstanding customer service is the foundation of any successful public service organization. We are dedicated to providing residents with responsive, friendly, and professional support for their utility needs, and we're looking for a talented individual who shares our commitment to excellence. This is a fantastic opportunity to grow your career with a respected organization that values its employees and the community it serves.
Position Overview
As a Customer Service Representative at arenaflex, you will be the first point of contact for residents seeking assistance with payments, inquiries, and service requests. You will handle customer interactions through multiple channels—including phone, electronic communication, and in-person visits—ensuring every interaction is handled with professionalism, empathy, and efficiency. This role is essential to maintaining arenaflex's reputation for exceptional public service and community engagement.
Located in the Denton area, this position offers a flexible hybrid work arrangement, with team members able to work from home for up to 90% of their scheduled hours with supervisor approval. This allows for an excellent work-life balance while remaining connected to your team and the community you serve.
Key Responsibilities
As a valued member of the arenaflex customer service team, you will be responsible for a wide range of duties designed to support our residents and ensure smooth operations. Your daily responsibilities will include:
- Multi-Channel Customer Support: Handle heavy phone traffic for departments across the organization, while also providing electronic and face-to-face support to customers. You will professionally direct internal and external customers to appropriate departments and resources.
- Payment Processing: Process drop box payments, post payments accurately, and manage incoming and outgoing mail. You will receive, maintain, and account for all monies collected for utilities, providing proper payment receipts to customers.
- Cash Handling & Financial Accountability: Account for and balance cash drawers daily, prepare daily bank deposits, and ensure full compliance with arenaflex's internal cash handling policies. Maintain accurate records and update personal data on accounts in the billing system as needed.
- Utility Account Management: Process internal and external customer requests, including utility account connects, disconnects, and transfers. Handle billing inquiries, rate calculations, payment arrangements, and provide detailed explanations of charges and services.
- Commercial Account Setup: Process commercial account set-ups and validate Tax IDs in accordance with established procedures and regulatory requirements.
- Solid Waste Services: Explain available solid waste services to customers, calculate associated costs, complete service contracts, generate and process solid waste work orders, and maintain organized contract files.
- Water Services Support: Process, log, and file water leak adjustment and leak check requests, ensuring timely follow-up and resolution.
- Interdepartmental Support: Assist with interdepartmental cash and reporting/tracking functions, supporting overall operational efficiency.
- Team Collaboration: Assist peers with questions, errors, and escalated customer issues. Serve as a backup to Customer Service Representative II in their absence, demonstrating flexibility and teamwork.
- Projects & Assignments: Assist with special projects and perform back-office assignments as needed, contributing to continuous improvement initiatives.
Essential Qualifications
To succeed in this role, candidates must meet the following requirements:
- High School diploma or equivalent (GED accepted)
- Minimum one (1) year of customer service experience
- Minimum six (6) months of cash handling experience
- Any combination of related education, experience, certifications, and licenses that results in successful performance of the essential functions of the job will be considered
Required Skills & Competencies
We're seeking a candidate who possesses a diverse skill set to excel in this dynamic role:
- Customer Service Excellence: Demonstrated ability to provide exceptional service to both internal and external customers, maintaining a friendly and professional demeanor at all times.
- Technical Proficiency: Skill at an intermediate level working with Microsoft Office 365 and other software systems to complete work efficiently and accurately.
- Communication Skills: Excellent oral and written communication skills, with the ability to speak publicly, listen intently to other points of view, and communicate effectively with diverse audiences.
- Problem-Solving Abilities: Knowledge of applicable laws, regulations, and arenaflex policies and procedures, with the ability to identify moderate problems and implement effective solutions.
- Interpersonal Skills: Strong skills in interpersonal relationships, including using tact, patience, and courtesy. Ability to establish and maintain effective working relationships with colleagues, supervisors, and customers.
- Adaptability: Ability to be flexible and adaptable to changing work environments to facilitate and accomplish needed activities.
- Organization & Attention to Detail: Ability to accurately prepare and maintain records, files, and reports. Must demonstrate meticulous attention to detail in all aspects of cash handling and record-keeping.
- Time Management: Ability to work independently, manage multiple work tasks, balance competing priorities, and thrive in a fast-paced environment.
- Confidentiality: Ability to handle records and situations of a confidential nature with the highest level of discretion and professionalism.
- Conflict Resolution: Ability to handle difficult and stressful situations with professional composure, maintaining emotional control under pressure and managing frequent interruptions.
- Performance Metrics: Ability to meet Quality Assurance Requirements and other key performance metrics established for call center operations.
Conditions of Employment
Please review the following employment conditions before applying:
- Driver's License: Must have and maintain a valid Class "C" Driver's License and valid state-required minimum automobile liability insurance prior to employment. Must obtain Texas Class "C" driver's license and state-required minimum automobile liability insurance within 90 days of hire per state law.
- Background Check: Must pass a drug test, driver's license check, criminal history background check, and social security number verification.
- Availability: Must be able to work departmental published hours of operation, which may include after-normal-business hours to complete daily tasks as needed.
- Attendance: Regular and punctual attendance at the worksite is required. Must be able to work in-office as required (2 days per month) and potentially up to 90% remotely with supervisor approval based on business necessity.
Working Conditions & Physical Requirements
This position involves standard office work with the following environmental and physical considerations:
- Work Environment: Works in an office and/or home-office setting with a dedicated work area free from interruptions. May occasionally require irregular and prolonged hours.
- Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
- Motion: Frequent repetitive hand motions, including keyboarding and mouse use; occasional reaching.
- Lifting: Occasional lifting and carrying less than 10 pounds.
- Travel: Travels to arenaflex buildings and professional meetings as required.
- Mental Demands: Maintains emotional control under stress; works with frequent interruptions while maintaining professionalism and composure.
Safety Requirements
While this position is not classified as Safety Sensitive (subject to random drug testing), all employees are expected to:
- Perform preventive maintenance on tools and equipment and ensure equipment is in safe operating condition.
- Follow established safety procedures and techniques to perform job duties, including proper lifting and climbing techniques.
- Promptly report unsafe conditions in the work area and any conditions that are not immediately correctable to a supervisor.
Why Join arenaflex?
At arenaflex, we take pride in fostering a workplace culture that values inclusion, collaboration, and service orientation. Our core values guide everything we do:
- Inclusive: We embrace diversity and create an environment where every voice matters.
- Collaborative: We work together across departments to achieve common goals and serve our community effectively.
- Service-Oriented: We are committed to providing outstanding service to our residents and stakeholders.
- Strategically Focused: We plan for the future while addressing present needs with foresight and innovation.
- Fiscally Responsible: We manage resources wisely to ensure sustainable services for our community.
When you join arenaflex, you become part of a team that makes a meaningful difference in the lives of local residents. We invest in our employees through ongoing training, professional development opportunities, and a supportive work environment that encourages growth and advancement.
Career Growth & Development
We believe in nurturing talent and supporting career progression. As a Customer Service Representative at arenaflex, you will gain valuable experience in public service, utility operations, financial processing, and customer relations. This role provides an excellent foundation for advancement within the organization, including potential progression to Customer Service Representative II, team lead positions, supervisory roles, and other opportunities across departments.
You will receive comprehensive training to ensure your success, including exposure to various systems, processes, and customer interaction scenarios. This investment in your development demonstrates arenaflex's commitment to helping you build a rewarding career.
Compensation & Benefits
arenaflex offers a competitive compensation package designed to attract and retain talented professionals. Benefits include:
- Competitive salary with regular performance reviews
- Health, dental, and vision insurance coverage
- Retirement savings plan with employer contributions
- Paid time off and holidays
- Employee assistance program
- Professional development and training opportunities
- Flexible work arrangements, including remote work options
- Employee wellness programs
Specific compensation will be determined based on experience, qualifications, and internal equity considerations.
How to Apply
If you're ready to embark on a rewarding career with arenaflex, we encourage you to apply today! We are excited to welcome a new team member who shares our commitment to exceptional customer service and community impact.
To apply for this position, please submit your application through our online portal. Be prepared to provide your resume, relevant certifications, and any additional documentation requested. Our hiring team will review applications and contact qualified candidates for next steps.
arenaflex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.
Join us and become part of a team where your skills, dedication, and passion for service make a real difference every day. We look forward to receiving your application and potentially welcoming you to the arenaflex family!