Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. The Customer Service Representative provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines, ensuring exceptional service and efficient communication.
Responsibilities
- Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines
- Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products
- Deliver high‑quality customer service in the daily servicing of new and renewal business
- Provide clerical support, quoting assistance, and other administrative activities as needed
- Process incoming and outgoing correspondence accurately and efficiently
- Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details
- Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives
- Document all relevant activity within the Agency Management System
- Perform additional duties as assigned
Skills
- Minimum 1 year of insurance experience
- Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment
- High school diploma, GED, or equivalent experience
- Ability to read, analyze, and interpret technical journals, financial reports, and legal documents
- Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners
- Strong written and verbal communication skills, with the ability to present information effectively to management and external groups
- Ability to provide fractions, percentages, ratios, and proportions to practical business situations
- Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software
- Above-average knowledge of Microsoft Office is required
- Valid Driver's License
Benefits
- Comprehensive benefits including medical, dental and vision insurance
- 401(k) plan with match
- Paid time off
- Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
- Professional development opportunities
- Owner Referral Program
- Work from home reimbursement for remote/hybrid roles
- Canary emergency financial assistance program
- Comprehensive medical, dental, vision
- Life/AD&D Insurance
- Confidential, Employee Assistance Program
- Health Savings Account, includes company contribution
- Short-term disability
- Voluntary benefits - supplemental accident, critical illness, hospital insurance
- Employee discounts
- 401(k) Plan with company match contribution
- Addition Wealth Financial Wellness Program
- Various Time Off Programs
- 11 company paid holidays
Company Overview
Integrated Specialty Coverages (ISC) is a World-Class Program Administrator dedicated to underwriting excellence, client service, and customer experience. It was founded in 2016, and is headquartered in Harrison, New York, USA, with a workforce of 201-500 employees. Its website is https://www.iscmga.com.