Customer Service Representative I

Quest Diagnostics is a leading provider of diagnostic information services. They are seeking a Customer Service Representative I to handle customer inquiries, requests, and complaints in a prompt and courteous manner, while maintaining accurate records and ensuring customer satisfaction.

Responsibilities

• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records
• Report laboratory results to clients and patients using established protocols
• Follow through in a timely manner to resolve all issues and concerns
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures
• Perform other duties as assigned to meet the business needs or customer requirements
• This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position

Skills

• High School Diploma or Equivalent (Required)
• English (Required)
• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
• Proficiency in basic computer skills (Word, Excel, Outlook)
• Ability to multi-task and work in a fast-paced environment
• Strong organizational skills
• Ability to analyze and solve problems
• Good listening skills
• Ability to maintain professional and tactful manner in stressful situations
• Ability to deal with client information in a confidential manner
• Proper telephone etiquette to handle customer inquiries
• Basic knowledge of operating office equipment
• Understand the importance of Quality Service and how it is measured
• One (1) to two (2) years of customer service and/or related health care experience preferred
• Previous medical or clinical laboratory background preferred

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

Company Overview

Company H1B Sponsorship