Customer Service Representative - French

The LEGO Group is a renowned company dedicated to inspiring and developing builders of tomorrow. They are seeking a Customer Service Representative who will engage with LEGO fans in both English and French, providing support during the busy season through various communication channels.

Responsibilities

• Respond to consumers in both English and French - spoken and written
• Engage with consumers via phone and email
• Handling a range of topics from order status and account issues to digital experiences and product quality queries
• Build strong and lasting relationships with consumers in a fun and engaging manner
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
• Adapt to a variety of shifts to ensure we provide an exceptional service

Skills

• Fluency in English and French - spoken and written
• Ability to engage with consumers via phone and email
• Ability to handle a range of topics from order status and account issues to digital experiences and product quality queries
• Ability to build strong and lasting relationships with consumers in a fun and engaging manner
• Solid IT skills to support consumer requests
• Ability to adapt to a variety of shifts to ensure exceptional service

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Company Overview

Company H1B Sponsorship