OnTrac is hiring a Customer Service Representative III!
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
Location: Remote
Hourly: $21.15-$28.85
Employment Logistics:
The Customer Service Representative III is in charge of providing day-to-day support to customers and the sales team by handling inquiries, maintaining accurate account and interaction records, and coordinating with internal team members to ensure a seamless customer experience. This role responds across multiple channels (phone, email, chat, and other platforms), partners with operations teams and hub personnel to resolve concerns, and follows established procedures for delayed or missing packages, claims, redelivery requests, and service disruptions.
Unpacking the Benefits:
We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.
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Medical, Dental, and Vision insurance; HSA and FSA options
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Life and Disability coverage (basic and voluntary)
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Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
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Competitive benefits and 401(k) with company match
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Referral Bonus Program - Up to $500 per referral!
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Paid Time Off including Holiday pay
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Employee Assistance Program & a Safe and clean work environment
The Must-Haves:
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2 to 4 years of related customer service experience
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Advanced knowledge of customer service and company processes
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Proficiency in Microsoft Office and customer service technologies
Your Mission in Motion:
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Deliver multi‑channel customer support: Respond to and resolve routine inquiries with friendly, accurate, and timely service via inbound calls, emails, chats, and other communication channels.
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Document with accuracy: Maintain customer records and log interactions with clear notes and correct issue codes.
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Coordinate for resolution: Partner with operations teams and hub personnel to address customer concerns and drive solutions.
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Set clear expectations: Communicate professionally to explain policies, delivery processes, and available resolutions.
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Execute standard procedures consistently: Follow established workflows for delayed/missing packages, claims, redelivery requests, and service disruptions.
Paving your way to your success:
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You follow instructions and established processes consistently to deliver reliable outcomes.
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You remain calm, courteous, professional, and solution‑focused during challenging interactions.
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You can multitask, problem‑solve, and prioritize in a fast‑paced environment while maintaining company standards.
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You communicate clearly and respectfully, helping customers understand policies and next steps.
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You collaborate well with internal teams to resolve concerns and protect the customer experience.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
OnTrac is proud to be an Equal Opportunity Employer
OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.