Drive your career forward with Percepta and join the people powering the world’s leading automotive experiences. As a fully remote Customer Service Advisor (Bilingual English/Dutch), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
Employment Details
Location: Remote - England (with occasional travel to our Daventry location)
Job Type: Full-time; Permanent
Salary Range: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 annually)
Next Start Date: Monday, 1 June 2026
Work From Home—While Using Your Dutch Every Day
If you’re a Dutch speaker based in England, this role gives you the flexibility to work from home while staying connected to your language and building your career.
You’ll support customers from the Benelux region (Netherlands, Belgium, and Luxembourg), helping them solve problems and feel confident in their decisions, all without a daily commute.
What You’ll Be Doing
You’ll be the person customers turn to when they need help. When something isn’t working as expected, you’ll step in and guide them to a solution.
You’ll:
You’ll have the freedom to think and make decisions—so you can focus on helping people, not just handling queries.
Why This Role Works Well for Dutch Speakers
What You Bring to the Role
What You Can Expect
What A Typical Schedule Looks Like
You’ll work 40 hours per week on a rotating schedule:
Start times may vary. You’ll receive your schedule in advance so you can plan your time.
A Quick Note on Location
You’ll primarily work from home, but you’ll need to be within reasonable travelling distance of:
Royal Oak Industrial Estate
Royal Oak Way South
Daventry, NN11 8NT
From time to time, you may visit the site for training, team connection, or key meetings, so being able to travel there matters.
About Percepta
Established in 2000 as a joint venture between Ford Motor Company and TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organisation, and we live, breathe, and play by them daily. At Percepta, we:
Important to Know
You’ll need the legal right to work in the UK, as visa sponsorship isn’t available for this role.
#LI-Remote