About the position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Pay is $15.25 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.
The Customer Experience Associate I provides customer support for Medicaid Long-Term Personal Care services by answering calls, collecting information, and directing requests appropriately.
Responsibilities
• Handle inbound Medicaid Long-Term Personal Care calls in a clear, consistent, and professional manner
• Gather and document all required information from requestors and recipients
• Identify, document, and resolve issues promptly or escalate to the appropriate department as needed
• Route calls to the correct units to ensure timely resolution
• Adhere to OAAS and CSS departmental timelines and procedures
• Complete required monthly telephone monitoring and quality assurance requirements
• Maintain accurate records in accordance with policies, procedures, and confidentiality standards
• Demonstrate effective time management while meeting productivity and quality expectations
Requirements
• High school diploma or GED equivalent
• Minimum of two (2) years of customer service or call center experience
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently and demonstrate sound judgment
• Proven ability to manage multiple tasks simultaneously in a deadline-driven environment
• Strong attention to detail and organizational skills
Nice-to-haves
• At least one (1) year of experience working with older adults or persons with disabilities
• Knowledge of healthcare environments, elderly populations, or adults with disabilities
• Familiarity with Medicaid programs and services
Benefits
• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.