Are you ready to be part of something extraordinary? At arenaflex, we believe in the power of imagination and the magic of creating unforgettable experiences. Our legacy spans decades of innovation, creativity, and storytelling that has touched millions of lives around the world. Now, we're looking for a talented Customer Engagement Manager II to join our Direct Channel Strategy and Activation team and help us continue to deliver exceptional customer experiences across all engagement touchpoints.
In this role, you will be at the forefront of our marketing efforts, driving strategy and execution across direct communication channels. You'll work with cutting-edge tools and technologies, collaborate with cross-functional teams, and play a pivotal role in shaping how we connect with our customers on a personal level. If you're passionate about data-driven marketing, love solving complex challenges, and want to be part of a team that values innovation and excellence, then this is the opportunity you've been waiting for.
The Direct Channel Strategy and Activation (DCS&A) team at arenaflex is dedicated to delivering powerful customer experiences across all engagement touchpoints. We apply strategy, data, and innovative tools to bring marketing campaigns to life in meaningful ways. Our team leads direct channel strategy and consumer data selection for one-to-one marketing campaigns, and we handle the deployment of direct channel initiatives. We accomplish these goals through collaboration with internal organizations, as well as external vendors and software/data providers.
This team is the engine behind our personalized marketing efforts, ensuring that every customer interaction is relevant, timely, and impactful. We pride ourselves on our ability to turn complex data into compelling stories that resonate with audiences and drive business results.
As a Customer Engagement Manager II in the DCS&A team, you will be responsible for driving the everyday management and execution of direct channel campaigns. You will be recognized as a subject matter expert in the tools and data our team uses for activation, and you'll provide guidance and support to other team members. Your role involves leading partner meetings related to campaign activations for your lines of business, and you'll report directly to the DCS&A Partner Director.
We're seeking a candidate who thrives in a fast-paced, dynamic environment and has a proven track record of success in direct channel marketing and data analysis. The ideal candidate will be a strategic thinker with excellent communication skills and the ability to translate complex technical concepts into clear, actionable insights.
To succeed in this role, you'll need a unique blend of technical expertise and interpersonal skills. Here are the key competencies we're seeking:
At arenaflex, we believe that our greatest asset is our people. We foster a collaborative, innovative culture where creativity thrives and every team member is empowered to make an impact. We value diversity of thought and encourage new ideas that challenge the status quo.
This position offers a hybrid work arrangement, giving you the best of both worlds. You'll work in-office Monday through Thursday to collaborate with your team and participate in face-to-face meetings, then enjoy the flexibility of working remotely on Fridays. This balance allows for meaningful connection with colleagues while also providing the autonomy to work in your most productive environment.
You'll be joining a team of passionate professionals who are committed to excellence and continuous improvement. We support your growth through ongoing learning opportunities, mentorship programs, and access to industry-leading tools and technologies.
We invest in our employees' career development and provide numerous pathways for advancement. As part of the DCS&A team, you'll gain exposure to cutting-edge marketing technologies and strategies that will enhance your expertise in direct channel marketing, data analytics, and campaign management.
This role offers excellent opportunities to:
We offer a competitive rewards package designed to help you live your best life. Our comprehensive benefits include:
The salary range for this position is $70,000 - $80,000 per year, depending on experience and qualifications. This is a full-time position with standard work hours of 8 hours per day, Monday through Friday.
At arenaflex, we create stories and experiences that inspire and delight. From our humble beginnings as an animation studio in the 1920s to today, we've grown into a global leader in entertainment, theme parks, media networks, and consumer products. Our commitment to creativity, innovation, and storytelling remains at the heart of everything we do.
Our diverse portfolio includes world-renowned theme parks, luxury resorts, a premier cruise line, award-winning guided family experiences, and global consumer products. We operate in more than 40 countries, and our dedicated team of professionals works together to create entertainment experiences that are cherished around the world.
arenaflex is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by law. We encourage a business culture where ideas and decisions from all people help us grow, improve, create the best stories, and be relevant in a rapidly changing world.
If you're excited about this opportunity and believe you have the skills and passion to succeed in this role, we encourage you to apply. This is your chance to be part of something truly special – to work with talented individuals, grow your career, and help us create magical experiences for millions of people worldwide.
Don't miss this opportunity to make your mark at arenaflex. We can't wait to see what you'll bring to our team.
Apply now and start your journey with arenaflex!