Customer Development Representative

About Us:

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada.  In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

 

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development.  By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets.  As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Overview:

Position Overview

At Foundation Building Materials (FBM), we are seeking a dynamic and self-motivated Customer Development Representative to join our team. The Customer Development Representative will play a critical role in driving revenue growth by proactively engaging with customers though outbound calling, emailing, texting, managing sales opportunities, and exceeding sales targets. The ideal candidate will thrive in a fast-paced environment, becoming the go-to contact for customers in the building materials industry while demonstrating a competitive spirit to drive sustained sales growth.

Responsibilities and Qualifications:

Key Responsibilities

Sales Growth

• Proactively conduct outbound calls to prospective and existing customers to generate leads, follow up on inquiries, and close sales
• Drive sales by identifying customer needs, recommending appropriate building material solutions, and negotiating pricing and terms
• Increase penetration within existing customers by increasing the number of categories sold
• Consistently achieve and exceed monthly and quarterly sales goals, contributing to overall team and company revenue targets

 

Customer Management

• Establish and maintain strong relationships with key decision-makers, understanding their business challenges and objectives
• Utilize CRM to manage customer interactions, record sales activities, and update customer information accurately and frequently
• Create and manage sales pipeline, ensuring timely follow-ups and lead progression through sales cycle
• Ensure seamless customer experiences through collaboration with outside sales, product specialists, and logistics
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a professional demeanor
• Manage time effectively to balance prospecting, follow-ups, and administrative tasks while maintaining a high level of productivity

 

Corporate Initiatives and Sales Support

• Stay informed about industry trends, product specifications, customer feedback, and competitive offerings to effectively position our products
• Provide support and guidance to customers regarding product selection, specifications, and applications
• Collaborate with internal teams, regularly interacting with sales, marketing, and product teams
• Actively participate in sales meetings, training sessions, and workshops to enhance sales skills

 

Data Analysis and Performance

• Interpret and analyze KPI dashboards and sales reports to improve sales performance
• Provide feedback and recommendations to management based on performance analysis and market trends

 

Additional Responsibilities & Miscellaneous

• Perform other duties as assigned to support Customer Development and corporate objectives

 

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, or a related field preferred
• Minimum of 2-3 years of experience in inside sales, outbound calling, or customer-facing roles
• Proficiency with CRM system, sales tracking tools, and general computer literacy
• Excellent communication and interpersonal skills, with the ability to build customer relationships
• Strong sales and negotiation skills with a track record of achieving or exceeding sales targets in a competitive environment
• Strong understanding of sales processes, including lead generation, pipeline management, and closing techniques
• Self-motivated and results -oriented with a proactive approach to sales and business development

Compensation and Benefits:

Reports To

Customer Development Manager

 

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

• Base: $24.03 - $26.44 per hour
• Commission Eligibility: Yes
• Commission Structure: $1,700–$2,000 per month for the first 6 months while building a book of business.
• Total Compensation (Base + Commission): The successful candidate could reasonably expect a first-year Total Compensation Package in the range of $60,182 – $66,995, based on base pay plus the initial 6-month commission support. 
• Job Type: Full-Time

 

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work.  Our excellent package includes:

• Medical
• Dental
• Vision
• HSA/ FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Paid Time Off & Paid Holidays
• Generous 401(k) plan with company match

Statements:

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [email protected].

 

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.