The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in delivering excellent customer experience and building strong customer relationships, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
You will provide outstanding service to ensure customers stay longer, build trust through personalized interactions, and offer solutions that meet their needs. You will also support customer loyalty through effective account management, meet team KPIs, and create a positive and engaging experience in every interaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.
- Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing a positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalise every interaction and provide solutions to take care of our customers.
- Build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.
- Make every effort to meet the Customer Care team’s KPIs and targets.
- Have fun! Be comfortable in interacting and building relationships with our customers.
What you’ll bring
- Handle customer communication via email answering 15-20 emails per hour
- Experience with Zendesk and Shopify is a plus
- Amenable to help with the seasonal ramp (30-60 days)
- No attendance issues and are willing to work overtime to help with the volume
- Excellent English communication skills both written and verbal
- Attention to detail, speed and accuracy
- Helpful & empathetic
- Customer service experience is essential, ideally a 2-year minimum
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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