CSR (Corporate, Registered Agent Services) – Hybrid (CT/ET) R0056279

Wolters Kluwer is a global leader in professional information and software solutions. They are seeking a Customer Service Representative to manage client research, estimates, and orders for corporate document retrievals and filings, ensuring timely and accurate service while maintaining high levels of customer communication and support.

Responsibilities

• Assist with initial client account set up and maintenance
• Communication: Positive team player with clear and effective verbal and written communication skills with colleagues and clients
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Provide direct support to and collaboration with other RASi corporate team members or across departments
• Respond and resolve incoming vendor requests, queries, issues and concerns via phone and email
• Efficiently manage the order process alongside other RASi corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment
• Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents
• Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports
• Assist with answering phone calls and routing to the appropriate department
• Assist with the creation and maintenance of filing fees/requirements reference charts
• Any other duties of similar or lesser nature as required
• Communication: Positive team player with clear and effective verbal and written communication skills with colleagues and clients
• Customer Orientation: Ensure superior customer service is always provided and maintain a high level of professionalism
• Problem-Solving: Strong critical thinking and problem-solving skills are required
• Attention to Detail: Strong attention to detail with the ability to accept directions well
• Time Management: Ability to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work efficiently with minimal supervision
• Product Knowledge: Fundamental understanding of the company’s products/services
• Technical Literacy: Basic computer and software proficiency.  Intermediate level skills with MS Office; Word, Excel and Outlook are required
• Team Collaboration: Ability to work well with others in a team environment whether remote, hybrid, or in office
• Attendance and Reliability:  Excellent attendance and punctuality
• Work Environment:  Able to work in a fast-paced, high-energy environment
• Industry Knowledge:  Knowledge of general corporate services and/or willingness to learn

Skills

• High school diploma or equivalent required
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future
• Excellent organizational and time-management skills
• Meticulous attention to detail
• Professional levels of customer service and communication
• Positive team player with clear and effective verbal and written communication skills with colleagues and clients
• Strong critical thinking and problem-solving skills
• Strong attention to detail with the ability to accept directions well
• Ability to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work efficiently with minimal supervision
• Fundamental understanding of the company's products/services
• Basic computer and software proficiency
• Intermediate level skills with MS Office; Word, Excel and Outlook are required
• Ability to work well with others in a team environment whether remote, hybrid, or in office
• Excellent attendance and punctuality
• Able to work in a fast-paced, high-energy environment
• Knowledge of general corporate services and/or willingness to learn
• Ability to effectively present information and respond to questions from internal and external customers whose first language is English
• 1-2 years of industry experience within the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position
• Bachelor's degree and/or 1-2 years' experience in corporate services/registered agent industry

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Company Overview