Content Management Intern (Remote)

American Specialty Health Incorporated (ASH) is seeking a Content Management Intern to join our Consumer Health Information department.

The primary function of this position is to support the Consumer Health Information (CHI) team in any aspects of content publishing and content management that is needed, including Proof of Concept work utilizing AI technology to create efficiencies in auditing and clinical review, and expanding persona driven content solutions.

Remote Worker Guidelines

• Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Responsibilities

• • Works collaboratively with CHI team to load, link, and publish digital resources including metadata as needed.
  • Supports CHI web content management system maintenance, data input, and reporting as needed.
  • Implements procedures to support department programs, tasks, and functions; including research, content management system uploading and accuracy assessments.
  • Helps to implement Proof of Concept (POC) solutions for using AI to create efficiencies and reduce the workload of the team, especially the SME team. Projects include AR content and policy matching, expansion of content to match available personas, and nutrient analysis.
  • Produces POC summaries to present as required to the CHI team and/or other stakeholders in the organization including CHSO.
  • Collaborates with other departments to facilitate or create effective tracking and/or workflow solutions for programs, tasks, and functions.
  • Supports the coordination of internal and external deliverables as it relates to new health content, annual review content, customized client content, and other health improvement program materials.
  • Communicates on an on-going basis with CHI members, clinical staff, and other departments, where necessary; to ensure all parties are kept up to date on the status of current or upcoming deliverables.
  • Supports and maintains follow up of all tracking documents to ensure timely and accurate completion of tasks and function.
  • Provides timely reports and updates on programs, tasks, and functions as needed.
  • Troubleshoots and analyzes problems or potential problems affecting programs/tasks/functions, and recommends effective, practical solutions to Manager.
  • Maintains security and confidentiality of all documents, including password protected electronic files.
  • Supports corporate policy, quality improvement, and accreditation initiatives.
  • Attends all meetings as requested.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor’s Degree or equivalent experience required. If equivalent experience, high school diploma required.
• Experience working with AI systems preferred.
• Experience with project management roles and techniques preferred.
• Experience providing project/program tracking support and/or working with or support of clinical staff preferred.
• Experience working in a cohesive team environment required.
• Excellent written communication skills with demonstrated accuracy in grammar, spelling, and sentence construction.
• Ability to work independently with attention to detail resulting in a demonstrated low error rate.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

• Primarily sedentary, able to sit for long periods of time.

Physical Requirements

• Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions

• Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

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