Contact Center Representative (Temp)

AdelFi, a division of Christian Community Credit Union, is seeking a Temp Customer Service/Call Center Representative to deliver exceptional customer service. The role involves educating members on products, addressing banking inquiries, and ensuring a fulfilling banking experience.

Responsibilities

• Proactively educate members on our array of products and services
• Effectively communicate the benefits of various account types
• Guide members and applicants in selecting the options that best suit their needs
• Deliver an outstanding member experience that meets or exceeds expectations through diverse channels such as phone, email, chat, and SMS
• Tackle inquiries and problem-solving with confidence
• Take ownership of new and different requests to enhance the organization’s reputation
• Create account records over the phone, ensuring a seamless and fulfilling banking experience for every member

Skills

• High school diploma or equivalent required
• Minimum one year of experience working in a customer service position for a bank/credit union required
• Cross-selling experience required
• Ability to work with computer systems and under pressure in a fast-paced environment required
• Good organizational skills, telephone techniques, and attention to detail required
• Excellent verbal & written communication skills; good math aptitude & accurate typing skills at 35wpm required
• Must be available to train in Brea for 6-8 weeks, then work Hybrid and work in the office at least one full business day a week, Monday-Friday, 8:00am-5:15pm (40 hours per week) required
• Minimum one year of experience dealing with the public in a call center environment preferred
• Bilingual skills (English/Spanish) preferred
• Knowledge of accounting principles preferred

Company Overview