Consumer Support Technician 3 (Clerical Support) - Quality Assurance Riverside

Inland Regional Center is seeking a Consumer Support Technician 3 to perform administrative and office support activities under the direction of the Quality Assurance Program Manager. The role involves providing administrative support, preparing reports, maintaining records, and ensuring effective communication within the organization.

Responsibilities

• Provide administrative support to management and unit staff
• Type error-free QA reports, Corrective Action Plans, Immediate Danger Reports, Sanctions, and correspondence, and file material as needed
• Prepare reports, memos, spreadsheets, and documents
• Good verbal and written communication skills
• Maintain a variety of ticklers and listings as required
• Responsible for gathering data to compile Corrective Action Plans (CAP) monthly report for the Program Managers
• Maintain a tickler system to ensure that CAPs receive the necessary follow-up and closure
• Assist Program Manager – Quality Assurance Program with staff reminders as directed
• Coordinate duty day assignments
• Setup schedule visits for new facilities in SANDIS and make CPL assignments
• Make travel, meeting, and other arrangements for staff
• Maintain inventory of program’s equipment
• Maintains supplies inventory; placing and expediting orders for supplies; verifying receipt of supplies
• Track and coordinate non-mobile rates for day programs
• Track and respond to Out-of-Area Requests
• Revise and assign to the appropriate case management unit the 513 unannounced visit list
• In preparation for Placement Discussion, compile the calendar and the Placement Referrals
• Complete all Special Incident Report (SIR) functions, including Review, Email, Input, Copy, Fax, etc
• Promptly and courteously answer incoming calls and direct to appropriate staff as necessary
• Provide excellent customer service to all departments, vendors, and staff
• Act as a liaison with other departments
• Sort incoming mail, faxes, and courier deliveries for distribution
• Prepare and send outgoing faxes, mail, and courier parcels
• Code and file material according to the established procedures
• Update and ensure the accuracy of the organization's databases
• Back-up electronic files
• Coordinate the maintenance of office equipment
• Use office equipment appropriately and report the need for any repairs
• Keep work area neat and orderly
• Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan
• Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments
• Work cooperatively and effectively with others
• Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team
• Maintain good attendance and punctuality
• Keep manager informed of pending work, work in progress and problems encountered
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements
• Attend training sessions as required
• Assure that consumers’ rights and dignity are maintained in the provision of services
• Perform different or additional work as assigned

Skills

• High school diploma or equivalent
• One year of clerical experience
• Ability to operate office equipment and use Microsoft Office
• Ability to spell and punctuate correctly, use good English, and make simple arithmetical computations
• Proficient in software applications (Word, Adobe, Power Point, Excel), internet research abilities and strong communication skills are required
• Bilingual preferred

Benefits

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Generous Benefits Package And Employee Perks

Company Overview