The Role
As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.
What You'll Do
1.Operational Efficiency:
Collaborate with the medical team to ensure the smooth operation of the clinic.
Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
Manage cashiering duties, including payment collection and filing.
Oversee inventory tasks, including stock checking, updating, and ordering.
Maintain cleanliness and hygiene standards within the clinic.
2. Client engagement (For corporate clients):
Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
Offer comprehensive information on available resources and options, empowering informed decision-making.
3. Network engagement and deployment:
Support the Care Operations team in receiving, documenting, and deploying B2B service requests.
Navigate administrative processes, including financial assistance and responding to emails.
Requirements
Who You Are
Candidates must possess at least a Diploma.
Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
Possess good communication and interpersonal skills.
Responsible individual, meticulous, willing to learn and a team-player.
Proficient with technology.
Fluency in written English with an additional spoken language of Chinese is preferred.
Must be amenable to working 44 hours per week, including three night shifts weekly and two Saturdays per month (half day: 10:00 AM – 2:00 PM)
Benefits
Why You’ll Love Working With Us:
Global company – work in a diverse environment with people from nearly 20 countries
Generous leave policy – time off to rest and recharge
Christmas week off – company-wide break during Christmas, separate from annual leave
Birthday leave – enjoy a day off on your birthday
Quarterly mental health days – one day off every quarter to focus on your wellbeing
Flexible work arrangements – work in a way that suits your lifestyle and goals
Work-life balance – a culture that values personal time and long-term wellness
Medical coverage – comprehensive insurance for peace of mind
Performance bonus – high performance is recognised and rewarded
Development budget - annual allowance to support your professional development
Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
Socials and communities – regular non-work events/activities to connect and have fun together
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