MEDITECH is a leader in healthcare technology, and they are seeking a Client Services Specialist to assist healthcare professionals with enterprise health record issues. The role involves troubleshooting software problems, acting as a primary contact for clients, and providing customer education while traveling 20-30% of the time.
Responsibilities
- Troubleshooting, researching, and solving customer software and system problems
- Acting as the primary contact for clients
- Answering customer questions
- Processing requests for software enhancements and system modifications
- Corresponding with customers over the phone and through letters, fax and email
- Providing customer education, both internally at MEDITECH and at customer sites
- Working on a variety of group projects, communicating with development staff
- Mentoring co-workers
- Traveling 20-30% of the time, as requested
Skills
- Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
- No specific experience is necessary; we will train you!
- Exceptional written and verbal communication skills
- Exceptional project management and organizational skills
- Ability to work well independently and as part of a team
- Ability to multi-task in a fast-paced environment
- Strong interpersonal and presentation skills
- This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel
- You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption
- Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required
Benefits
- Health, dental, & vision insurance
- Profit sharing trust and 401(k)
- Tuition reimbursement
- Generous paid time off
- Sick days
- Personal time
- Paid holidays
Company Overview
Meditech empowers healthcare organizations to keep their patients and their business healthy. It was founded in 1968, and is headquartered in Westwood, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://ehr.meditech.com.