Job Description:
Job Title: Client Service Representative
Position Summary:
Magna Legal Services is seeking a proactive and personable client services representative to be the cornerstone of our client relationships. In this role, you’ll deliver outstanding support, resolve inquiries, and ensure client satisfaction while collaborating with internal teams to drive success. If you thrive in a fast-paced environment and love turning challenges into opportunities, we would love to meet you!
Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests
Troubleshoot issues, provide solutions, and escalate complex issues to team manager
Build and maintain strong client relationships, proactively identify opportunities to enhance client experience
Collaborate with other internal departments to resolve client needs and communicate feedback for continuous improvement
Proficiency in email etiquette
Proficiency with Microsoft Office & Adobe Acrobat
Knowledge of basic Microsoft Teams functions
Zoom basic knowledge
Preferred knowledge of Front email system but not required
Preferred knowledge of ReporterBase but not required
Must be a team-player and have excellent communication skills
Must have excellent phone etiquette