Client Service Project Manager - 2nd Shift - Hybrid

Toppan Merrill is a global technology leader committed to simplifying regulatory disclosure and communications. They are seeking a Client Service Project Manager to manage client accounts and ensure all internal and regulatory needs are met while fostering positive relationships with executive level clients.

Responsibilities

• Lead and/or assist with the preparation of various client disclosure documents
• Develop and foster positive relationships with executive level clients by actively participating in client meetings and/or onboardings
• Coordinate with fellow project managers, clients, and internal teams to ensure requested services are completed
• Ensure resolution to client inquiries by acting as first point of contact, directing and/or escalating concerns to the appropriate internal teams
• Document all client activities on our internal workflow tool to ensure proper detailed documentation for job tracking and billing

Skills

• 1+ years of experience in a client service environment
• Experience in financial services industry a plus
• Talented role model in the delivery of service, with demonstrated successes in high-caliber client facing environments
• Possess a keen awareness of deadlines and a willingness to work with team members or alone for optimal productivity
• Understanding of financial document types and the ability to clearly communicate objectives are key attributes in our time-sensitive and deadline-driven business
• Willingness to be flexible and to work overtime hours as needed during the week and on weekends

Benefits

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
• 401(k) with company match with full vesting from date of hire
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness Resources and Employee Assistance Programming

Company Overview

Company H1B Sponsorship