Client Experience Associate II

Porter is a progressive venture from the One Workplace family headquartered in Seattle, Washington, focused on creating thoughtful human-centered spaces. The Client Experience Associate II plays a crucial role in delivering an excellent customer experience by supporting project deliverables and maintaining communication with clients and internal teams.

Responsibilities

• Learn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with CEM, co-create schedules, budget development, foster relationships with manufacturer representatives, methods of project management, and correspondence with key members of the team including but not limited to: designers, clients, contractors
• Illustrate proficiency using our ordering system by creating sales quotes, modifying based on client requests and converting those quotes to sales orders
• Ensure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery dates
• Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis
• Coordinate receipt, delivery and installation of product and services
• Represent team during major installation projects and provide project management as dictated by CEM
• Maintain long-term relationships and support of clients and accounts for needs and requests; including but not limited to: providing additional product solution, handling warranty claims and answers to customer questions and issues while focusing on providing long-term excellent service to maintain customer loyalty and satisfaction even after the project has completed

Skills

• Bachelor of Arts degree (B.A.) or Associates of Arts degree (A.A.) equivalent from a two or four-year college; or at least one year related experience in a similar role; or equivalent combination of education and experience
• Strong understanding and experience in customer service and how that relates to maintaining long term customer engagement and satisfaction
• Excellent customer service skills & a commitment to delivering the best experience for Porter clients while demonstrating strong professional oral and written communication skills
• Critical contributor to team effort by working closely with CEM to serve diverse and sometimes difficult and demanding clients with a proven ability to manage multiple projects amid changing priorities in a fast-paced environment, while delivering superior results within given deadlines
• Knowledge of internal ordering systems or Hedberg will set your application apart
• Participant in industry training to keep product/services knowledge current

Benefits

• 15 days of PTO
• 8 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

Company Overview