Client Enrollment Specialist – Medicaid Managed Care & Community Outreach Services (Remote)

About arenaflex

Welcome to arenaflex, where we believe that accessible healthcare is a fundamental right for every individual. We are a leading healthcare enrollment and community support organization dedicated to bridging the gap between underserved populations and vital public health programs. Our mission is to ensure that every community member has access to quality healthcare coverage through the New York Medicaid CHOICE Project and other public health initiatives.

At arenaflex, we pride ourselves on fostering a culture of compassion, professionalism, and excellence. Our team members are the backbone of our organization, working tirelessly to educate, enroll, and support clients through complex healthcare enrollment processes. We are currently seeking a dedicated and motivated Client Enrollment Specialist to join our dynamic team and make a meaningful difference in the lives of New Yorkers.

This is a remote position offering the flexibility to work from home while serving communities across New York State. If you are passionate about public service, thrive in fast-paced environments, and possess exceptional interpersonal skills, we invite you to explore this exciting opportunity with arenaflex.

Position Overview

We are looking for a Client Enrollment Specialist to conduct face-to-face outreach and enrollment services for our Medicaid managed care programs. In this role, you will work directly with clients at various locations including Medicaid offices, healthcare provider sites, and community-based organizations. Your primary responsibility will be to educate clients about managed care options and public health programs, guiding them through the enrollment and disentrollment processes with professionalism and empathy.

This is a six-month temporary position with the potential for extension based on performance and organizational needs. The pay rate ranges from $18 to $21 per hour, commensurate with experience and qualifications.

Key Responsibilities

As a Client Enrollment Specialist at arenaflex, you will play a crucial role in our community outreach efforts. Your duties will include, but are not limited to:

• Community Outreach & Education: Conduct face-to-face outreach and enrollment services at Medicaid offices, provider sites, and community-based organizations. You will educate clients about managed care options and public health programs, ensuring they understand their choices and available benefits.
• Enrollment Assistance: Assist clients with the complete enrollment and disentrollment process, answering questions, resolving concerns, and guiding them through each step of the application process.
• Form Processing: Receive, sort, and process enrollment, transfer, and disentrollment forms accurately and efficiently. Ensure all documentation is properly handled and submitted in a timely manner.
• Quality Assurance: Review enrollment forms for accuracy and completeness, identifying and rectifying any errors or missing information before submission.
• Stakeholder Relations: Interface professionally with HRA (Human Resources Administration) and LDSS (Local Department of Social Services) county staff. Maintain positive and productive relationships with all community partners, including HRA staff, LDSS staff, community groups, and clients.
• Program Knowledge: Maintain updated knowledge of the New York Medicaid CHOICE Project, including program changes, new offerings, and policy updates. Stay informed about developments in managed care and public health programs.
• Issue Resolution: Raise issues of concern and problems to the Field Operations Manager promptly. Collaborate with leadership to address challenges and improve processes.
• Reporting & Data Entry: Process data entry tasks and submit daily reports accurately. Maintain detailed records of all enrollment activities and client interactions.
• Quality Review: Assist with the quality review of data entry work performed by team members, ensuring accuracy and compliance with established standards.
• Training Support: May be called upon to assist with data entry refresher training and/or training new team members on enrollment procedures and best practices.
• Special Projects: Assist the HPA/Special Project Unit with processing enrollment corrections, enrollment pending matching, ERL error selection, and ADV data entry as needed.
• Performance Standards: Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.
• Additional Duties: Perform other duties as may be assigned by Management to support organizational goals and client service excellence.

Essential Qualifications

To succeed in this role, candidates must meet the following requirements:

• Education: High School Diploma or equivalent is required.
• Experience: Experience making presentations to groups is required. Excellent organizational, interpersonal, effective written and oral communication skills are essential.
• Technical Skills: Computer literacy is required. Proficiency in Microsoft Office Applications, including Excel, PowerPoint, and Word, is necessary.
• Knowledge: Knowledge of the community to be served is important. Familiarity with New York State healthcare programs is a plus.
• Abilities:
  • Ability to follow directions accurately and effectively
  • Ability to handle pressure and remain calm in challenging situations
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member, as well as independently with minimal supervision

Preferred Qualifications

While not required, the following qualifications will enhance your candidacy:

• Education: College degree or equivalent in a related field (such as social work, public health, or healthcare administration) is preferred.
• Experience: Two or more years of human services experience is preferred. Experience working with the public, particularly in healthcare or social services settings, is highly desirable.
• Language Skills: Fluency in commonly spoken languages is preferred. Bilingual fluency may be required for some positions, so multilingual candidates are strongly encouraged to apply.

Skills and Competencies

Success as a Client Enrollment Specialist requires a unique blend of technical abilities and interpersonal skills. At arenaflex, we value candidates who demonstrate:

• Communication Excellence: Exceptional verbal and written communication skills to effectively explain complex healthcare concepts to diverse audiences.
• Customer Service Orientation: A genuine desire to help others and a commitment to providing outstanding service to all clients.
• Attention to Detail: Meticulous attention to accuracy when processing forms and entering data to ensure compliance and prevent errors.
• Adaptability: Flexibility to work in various environments and adjust to changing priorities and deadlines.
• Time Management: Strong organizational skills and the ability to manage multiple tasks efficiently in a deadline-driven environment.
• Empathy and Patience: The ability to empathize with clients facing challenging situations and demonstrate patience throughout the enrollment process.
• Team Collaboration: Strong teamwork skills with the ability to work collaboratively with colleagues, community partners, and management.
• Problem-Solving: Critical thinking skills to identify issues and develop effective solutions quickly.

Career Growth Opportunities

At arenaflex, we are committed to the professional development and career advancement of our team members. As a Client Enrollment Specialist, you will gain invaluable experience in healthcare enrollment, public program administration, and community outreach. This role provides a strong foundation for future career opportunities within the organization, including:

• advancement to senior specialist or team lead positions
• opportunities in quality assurance and training roles
• pathways to field operations management
• specialization in specific program areas such as Medicaid managed care or CHIP
• cross-functional experience in policy analysis and program development

We support continuous learning through ongoing training programs, professional development resources, and mentorship opportunities. Your growth at arenaflex is limited only by your ambition and dedication to excellence.

Work Environment and Culture

arenaflex offers a supportive and inclusive work environment where every team member is valued and respected. As a remote position, you will enjoy the flexibility of working from home while still being connected to a collaborative team. We provide the necessary technology and resources to ensure your success in this remote role.

Our culture is built on core values that guide everything we do:

• Compassion: We treat every individual with dignity, respect, and empathy.
• Integrity: We uphold the highest ethical standards in all our interactions.
• Excellence: We strive for excellence in everything we do.
• Collaboration: We believe in the power of teamwork and partnership.
• Innovation: We continuously seek better ways to serve our communities.

You will join a team of passionate professionals who share your commitment to making a positive impact in the lives of others. Regular communication, team meetings, and virtual events help maintain our strong team connection despite the remote work arrangement.

Compensation and Benefits

arenaflex offers a competitive compensation package for our Client Enrollment Specialists:

• Hourly Pay: $18 - $21 per hour, commensurate with experience and qualifications
• Performance Bonuses: Eligibility for performance-based bonuses as outlined in the annual performance criteria
• Professional Development: Access to training programs and professional development opportunities
• Work-Life Balance: Flexible remote work arrangements
• Employee Support: Access to employee assistance programs and resources

Additional Requirements

Please note the following additional requirements based on location:

• Long Island or Upstate Positions: A car is required with willingness to travel to surrounding counties.
• NYC Positions: Ability to cover neighboring sites throughout the 5 boroughs.

Join Our Team

If you are ready to make a meaningful difference in the lives of New Yorkers and advance your career in healthcare enrollment services, we encourage you to apply for this exciting opportunity at arenaflex. This is your chance to join a team that is transforming how communities access vital healthcare coverage.

At arenaflex, we believe that great teams are built on diverse perspectives, backgrounds, and experiences. We welcome applications from all qualified individuals and are committed to creating an inclusive environment for everyone.

Take the first step toward a rewarding career with arenaflex. Apply today and become part of a team that truly makes a difference!

Note: This position requires occasional travel to various community locations. All safety protocols and guidelines will be followed to ensure the health and well-being of our team members and clients.