We are seeking a Client Delivery Manager to lead enterprise software implementations across North America. This is a hands-on, client-facing role focused on end-to-end delivery, managing timelines, stakeholders, and cross-functional teams, including consultants and solution architects.
Employment Type: Contract role, 30 hours per week for 6 months, ideally starting April 2026. With potential for extension or full-time conversion.
Responsibilities
- Lead end-to-end SaaS implementations (planning, execution, go-live, hypercare).
- Manage project timelines, deliverables, and milestones.
- Drive project governance, including risk and issue management.
- Collaborate with consultants, solution architects, and technical teams.
- Facilitate client calls, workshops, and stakeholder updates.
- Deliver executive-level reporting and presentations.
- Manage scope changes, competing priorities, and escalations.
Requirements
-6–10+ years of experience in Project Management / Implementation roles.
-Proven track record delivering enterprise SaaS implementations end-to-end.
-Experience managing:
- Cross-functional teams (consultants, technical teams, architects)
- Client stakeholders and executive communication
-Strong experience in:
- Risk mitigation and issue resolution
- Multi-project management and prioritisation
-Experience working in Agile or hybrid delivery environments.
-Proficiency in:
- Microsoft Project (or equivalent)
- Excel (tracking, reporting)
- PowerPoint (presentations)
NICE-TO-HAVE
- Experience with EHSQ, compliance, or safety/quality systems.
- Background in regulated industries (e.g. manufacturing, energy).
- Familiarity with Salesforce or CRM tools.