Claims Processor

GF Building Flow Solutions, formerly known as Uponor, is a leading provider of smart and sustainable solutions for water efficiency in buildings. The Claims Processor role involves supporting the Legal, Risk, and Warranty functions by managing warranty claims, customer communications, and maintaining accurate claim records.

Responsibilities

• Provides instruction to customers on how to set-up a project/claim within the Uponor claims system, sets expectations with customers on timelines for resolution, and provides guidance on how to return samples to Uponor’s facility for root cause analysis
• Opens claim files for insurance and legal matters
• Responsible for maintaining and updating claim information to ensure the accuracy of the claim file
• Manages the warranty phone and email box to ensure all customer inquiries are addressed in a timely manner
• Drafts chain-of-custody forms and assists with UPS shipments to ensure product samples are returned to the customer
• Mails claim reimbursement checks to customers and uploads copy into claim file
• Scans, distributes, and uploads incoming mail for warranty team on a weekly basis
• Continually shares experience and knowledge to improve customer experience
• Extracts claim files for defense counsel review
• Responsible for maintaining and updating claim information to ensure the accuracy of the claim file
• Prepares legal invoices for payment by coding and uploading defense invoices into the correct claim file, submitting invoices to finance, and creating payment lines
• Assists with gathering necessary documentation to support insurance renewal
• Files Certificates of Insurance and ensures compliance with active contracts
• Preparation of auto policy invoices including extraction of invoices from the insurance carrier billing portal, account coding, and submission to finance for payment
• Extraction of claim files and other supporting documentation on various complex and series of loss claims to support Risk Management recovery initiatives
• Other duties as assigned
• Seeks out opportunities to contribute to business success through proactive involvement in team initiatives

Skills

• High school diploma or equivalent required
• 1–2 years of experience handling claims, or 3+ years in customer service or administrative support
• Ability to review and interpret certificates of insurance to ensure contract compliance
• Strong written and verbal communication skills
• Excellent interpersonal, listening, and customer service skills, demonstrating a strong customer-focused mindset and the ability to communicate effectively, adapt to change, and handle complex or challenging situations with professionalism
• Highly detail-oriented self-starter with the ability to work both independently and collaboratively
• Proficient computer skills, including the ability to work effectively over the phone and in virtual environments
• Willingness to learn and develop a strong understanding of company products and services
• Associate degree preferred

Benefits

• Best-in-class health benefits (medical, dental, vision)
• 160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals- MN Based Employees)

Company Overview