Gore Mutual Insurance is a modern mutual insurance company committed to transforming the industry for the better. They are seeking a Claims Concierge who will be the first point of contact for customers and brokers, providing exceptional customer service and support throughout the claims process.
Responsibilities
- Handle incoming calls from customers, brokers, vendors and third parties, to provide support and service within the claims process
- Taking first notice of loss information on new claims and assigning services (rental, etc)
- Answering questions on existing claims
- Make adjusting decisions on claims in the absence of dedicated advisors, exercising the same monetary and decision‑making authority as an Associate Advisor, APD
- Assist in general Auto claims handling when possible/required due to adjuster illness, vacation, etc
- Assign all broker‑reported and phone‑intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool
Skills
- Minimum 1 year of experience working in a customer service role
- Exceptional customer service and communication skills
- Working knowledge of Microsoft Office Suite programs
- Able to multi-task and manage competing priorities in a fast-paced, dynamic work environment
- Experience working in Claims would be considered an asset
- CIP designation or working towards completion would be considered an asset
- Proficient typing skills preferred
Benefits
- Extended health and dental benefits
- Disability insurance
- Retirement plan matching
- Paid time off
- Recognition and perk programs
Company Overview
Built on a foundation of financial strength for more than 180 years, Gore Mutual is one of Canada’s oldest property and casualty mutual insurers. It was founded in 1839, and is headquartered in Cambridge, Ontario, CA, with a workforce of 501-1000 employees. Its website is http://www.goremutual.ca.