Claims Care Representative

Preferred Mutual Insurance Company is focused on providing exceptional customer service and insurance solutions. The Claims Care Representative I will process transactions and deliver services for high-touch and high-volume interactions within claims, supporting each unit in the department.

Responsibilities

• Develop proficiency in routine claims support functions, including First Notice of Loss (FNOL) intake, Safelite glass claim coordination, rental management, and handling inbound claims calls, with the ability to work independently within 3–6 months
• Follow established SOP's and provide continuous improvement feedback to SOP's
• Meet individual goals within defined KPI's and SLA's
• Escalate issues and non-routine transactions to supervisor as appropriate

Skills

• High School Diploma or equivalent, required
• A positive, customer-first attitude
• Attention to detail
• Team focus, able to work collaboratively as a member of a team
• Excellent listening skills
• Able to communicate in English clearly and effectively, both verbally and in writing
• Maintain a consistent quality and quantity of work at established standards
• Maintain confidentiality
• Ability to learn various technology platforms and navigate them simultaneously
• Related work experience preferred
• Experience with various technology platforms utilized by Preferred Mutual including but not limited to Microsoft Windows, Microsoft Office Suite, etc.) desired

Benefits

• Short-term disability, long-term disability, and life insurance coverage are provided at no cost
• Optional benefits include enhanced life insurance and critical illness plans
• 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
• A cash-balance pension plan
• Student Loan Repayment Assistance
• A short-term incentive plan for all employees
• Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
• 7 days of paid sick leave
• 10 paid company holidays
• Personalized paid time off after 3 years!
• Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp’s group and digital resources
• Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!
• Medical, dental, and vision coverage options begin on the first day of employment
• Health Savings Accounts (with a generous employer contribution!)

Company Overview