Novocure is a company dedicated to extending the lives of people living with cancer. As a Care Coordinator I, you will act as a dedicated contact for inbound calls from patients and caregivers, ensuring they feel valued and supported throughout their treatment journey.
Responsibilities
- Complete inbound and outbound phone calls
- Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment orders
- Works to ensure patients feel valued, secure and confident with starting and staying on treatment
- Comfortable offering and attending video calls with patients and caregivers
- Data entry and documentation management via company specific CRM and ERP platforms according to SOPs
- Operate under close direction of Care Center leadership
- Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events
Skills
- Strong understanding of the patient forward mission
- Strong communication skills
- Complete inbound and outbound phone calls
- Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment orders
- Works to ensure patients feel valued, secure and confident with starting and staying on treatment
- Comfortable offering and attending video calls with patients and caregivers
- Data entry and documentation management via company specific CRM and ERP platforms according to SOPs
- Operate under close direction of Care Center leadership
- Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events
- Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security guidelines
- Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACHC, ACCME, AdvaMED, FDA)
- Solid working knowledge in the use of Excel, Word, and Outlook
- Ability to move equipment weighing up to 50 pounds
- Access to a quiet and private workspace with reliable internet and telecommunications infrastructure to support work
- Must be able to travel to Portsmouth, NH or other company locations for initial onboarding and training, and 1-2 times a year for additional training and/or team events
- 2-year college degree
- Patient-facing health care experience
- Basic knowledge of Medicare, managed care, third party payers and Medicaid
- Ability to speak and understand Spanish
Benefits
- May also be eligible for an annual bonus
- Restricted stock unit grant
- Full range of benefits
Company Overview
An Oncology Company Pioneering a Novel Therapy for Solid Tumors It was founded in 2000, and is headquartered in Zug, Zug, CHE, with a workforce of 1001-5000 employees. Its website is http://www.novocure.com/.