Arco Home Services is a company that has been providing top-quality home services for decades, focusing on customer satisfaction and teamwork. They are seeking a Call Center Representative to ensure a seamless customer experience by answering calls, scheduling appointments, and providing exceptional customer support.
Responsibilities
- Answer incoming calls with professionalism, warmth, and efficiency
- Schedule service appointments and maintenance appointments
- Provide exceptional customer support by addressing inquiries and resolving issues
- Maintain accurate records of customer interactions in our system
- Communicate effectively with team members and departments to ensure smooth operations
- Follow up with customers to ensure satisfaction and build lasting relationships
Skills
- Strong communication and problem-solving skills
- Ability to multi-task and work in a fast-paced environment
- A positive, customer-first attitude and a team-oriented mindset
- Basic computer skills and proficiency in scheduling software (training provided)
- SATURDAY SHIFT REQUIRED
- Previous customer service experience is preferred but not required – we will train the right candidate!
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) with company match to invest in your future
- Paid time off (PTO) and holidays for work-life balance
- Flexible shift options
- Ongoing training and career growth opportunities within the company
- A fun, energetic, and supportive team environment
Company Overview
Since 1955, Arco Home Services has been Northeast Ohio’s trusted provider of HVAC, plumbing, and electrical solutions, committed to delivering reliable comfort, efficient systems, and exceptional customer service. It was founded in 1955, and is headquartered in Bedford Heights, Ohio, US, with a workforce of 11-50 employees. Its website is https://goarco.com.