Business Analyst

The Business Analyst (BA) supporting U.S. Retirement plays a key collaborative role within the Agile delivery team, working closely with the Epic Owner and Product Manager to shape and refine requirements that drive meaningful enhancements to our retirement products and services. This role focuses on translating business needs into clear, well‑defined features and user stories, and ensuring that the team has the clarity needed to confidently execute sprint commitments.

In this role, the BA gains deep exposure to U.S. Retirement operations, Agile delivery practices, and broad cross‑functional collaboration—building a strong foundation for future growth in analysis or product leadership.

Position Responsibilities:

• Work independently or with management and business units to identify business issues and develop creative solutions involving workflow procedures and/or modern technologies.
• Collaborate with Product Team resources to create Business Case and present to senior leadership!
• Coordinate recommended process changes, enhancement, and production implementations.
• Represent business unit in division or corporate initiatives.   
• Provide effective communication with business unit stakeholders as well as business partners.
• Align with Epic Owner and Product Manager on project scope, assumptions, and risks.  
• Break down complex initiatives into manageable features, and user stories that support iterative development and incremental delivery.
• Collaborate closely with the Product Manager to review, refine, and prioritize features in alignment with business objectives and product strategy.
• Work independently, or in collaboration with a Product Owner to translate high‑level feature requirements into clear, actionable user stories, acceptance criteria, and supporting documentation within an Agile framework.
• Assist Product Owner to ensure user stories are well‑defined, properly scoped, and ready for development team intake during backlog grooming and sprint planning.
• Facilitate cross‑functional discussions to gather requirements, validate assumptions, and ensure shared understanding of feature intent.

Required Qualifications:

• Bachelor’s degree
• 5-7 years of business experience including progressive business analysis experience supporting significant business initiatives.
• Strong understanding of Agile frameworks (Scrum, Kanban) with hands‑on experience collaborating in cross‑functional teams to refine backlogs, define user stories, and support iterative delivery.
• Critical thinking
• Ability to manage multiple demands and competing priorities of multiple initiatives.
• Strong communications and influencing skills.  
• Ability to cultivate relationships with key stakeholders and all levels of management.
• Ability to evaluate feasibility or practicality of ideas and options, assess risks and trade-offs and make informed and timely decisions.
• Strong conceptual, analytical, and problem-solving techniques
• Experience facilitating workshops, requirements sessions, or cross‑functional stakeholder meetings.
• Ability to exercise flexibility and judgment in assessing business risks and issues in a dynamic environment.
• Strong understanding and experience with project management methodologies
• Strong initiative and ability to commit to a course of action in the face of risks and uncertainty.
• Proven expertise in leading components of large-size and critical projects or assignments

Preferred Qualifications:

• Advanced analytical and problem‑solving skills, with experience using data to drive recommendations and decisions.
• Experience with business process modeling and tools such as Visio, Lucidchart, or BPMN.
• Strong understanding of software development lifecycles, including experience in both iterative and traditional (Waterfall/Hybrid) environments.
• Proficiency with requirements management tools, such as Jira, Azure DevOps, Confluence, or similar platforms (even if not in an Agile context).
• Knowledge of change management principles and experience supporting organizational transformation initiatives.
• Familiarity with data analysis or visualization tools, e.g., Excel, Power BI, Tableau, or SQL.
• Exposure to UX/UI concepts, such as wireframing, prototyping, or understanding customer journey mapping.
• Experience developing business cases, cost-benefit analyses, or impact assessments

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

USA, Massachusetts - Full Time RemoteRemote

Salary range is expected to be between

$107,450.00 USD - $199,550.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)