Purpose:
As BaaS Operations Cards Specialist, you will participate in the coordination and implementation of new card programs and setups as they relate to card networks. You will act as the liaison across various stakeholders including external (card networks and Processors) and internal (accounting and implementation) resources providing excellent continuity and support for clients and management.
Tasks:
- Responsible for all activities involved with requesting a new ICA/BIN including setup and certification.
- Responsible for all activities involved in the termination of a card program including returning the ICA/BIN
- Responsible for all activities involved with an ICA/BIN transfer from another BIN sponsor bank
- Serves as the subject matter expert (SME) for the implementation of new ICA/BIN projects and/or other ICA/BIN related activities requiring support.
- Serves as subject matter expert (SME) for the day-to-day direction of updates to internal teams, Account Managers, Implementation, Compliance and Legal, regarding BIN implementation and maintenance
- Ensures the appropriate network and account set-up for new card programs
- Enforces processes, implementation consistency and compliance with network guidelines with internal departments and Partners
- Creates and manages the network tasks in new card program plans/timelines to accomplish implementation project goals
- Supports the team as the card network professional for meeting network reporting and maintenance activities
- Coordinates compromised card reporting with Program Managers
- Maintains updated and current listing of all BINs in each network with each Processor
- Assists with performing quarterly reporting for all card networks
- Assists with reviewing monthly invoices to determine Partner billing
- Ensures card Programs are compliant with card network brand and rules standards
- Administers network portals, provisions internal staff and Program Managers (Visa Online, MasterCard, MC Connect, Discover Issuer Portal, and Pin Networks)
- Routes network communications to Program Managers when necessary
- Updates Program Managers and Processors on new network rules and alerts
- Registers Program Managers per network requirements
- Supports the standard network reporting and maintenance requirements of existing card programs
- Effectively uses Microsoft Office Suite and other applicable software solutions.
- Complies with organizational policies and procedure
- Represents the organization in a positive and professional manner
- Attends all mandatory in-services, training, and staff meetings
- Maintains confidentiality of customer and organization information
- Maintains effectiveness when experiencing major changes in work tasks or the work environment, adjusting effectively to work with new structures, processes, requirements, or cultures
- Responsible for compliance with the Bank Secrecy Act, and Anti-Money Laundering laws and regulations
- Various duties and responsibilities as assigned.
Knowledge, Skills and Abilities:
- Skill in presenting and communicating information
- Knowledge of the financial industry, specifically payment specialty
- Ability to persuade and influence
- Ability to capitalize on current client relationships
- Skill in leading and supervising
- Knowledge of banking regulations related to deposits/cards and payments
- Skill in formulating strategies and concepts
- Ability to plan and organize
- Skill in project management
- Knowledge of business risk management