Associate Technology Implementation Consultant

Wolters Kluwer is a company that focuses on providing innovative solutions for clients, and they are seeking an Associate Technology Implementation Consultant. In this role, you will work closely with clients on implementing and training for products, configuring applications to integrate with client workflows, and providing training and support to ensure customer satisfaction.

Responsibilities

• Under limited supervision, configure and modify applications to integrate with client workflow using established guidelines
• Provide remote training to customers on application functionality
• Perform routine configurations and application modifications to integrate with client workflow using established guidelines
• Troubleshoot client issues related to network, security, performance, database or other issues
• Enter time and thoroughly track implementation project status changes
• Perform data entry of customer information into proprietary applications
• Assist in the development of team processes and procedures to increase efficiency

Skills

• Bachelor's Degree or equivalent relevant experience
• Minimum 1 year working in a client-facing or consulting role or other equivalent experience
• Ability to prioritize multiple tasks in a fast-paced, team environment
• Excellent planning, organization, prioritization, and time management skills
• Excellent creative thinking, interpretation, decision-making, and problem-solving skills
• Experience with MS Office products
• Professional presence and communication skills
• Extremely reliable, hard worker and takes initiative
• Effective interpersonal and communication skills with an ability to maintain positive working relationships

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Company Overview

Company H1B Sponsorship