Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.
Ensure timely respond and communication with merchants with appropriate updates.
Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements.
Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action.
Awareness of policies and procedures for merchants’ managements and acquiring merchants setup.
Monitor daily MIS, Business MI & productivity sheets on a daily basis.
Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.