Thomson Reuters is a global leader in providing trusted content and technology solutions, serving professionals across various domains. As an Associate Customer Success Manager, you will manage post-sale relationships for smaller accounts, driving product adoption and ensuring customer satisfaction through proactive engagement and collaboration with internal teams.
Responsibilities
- Own post-sale relationships for a portfolio of smaller accounts
- Drive product adoption, usage, and satisfaction through proactive engagement
- Monitor customer health and usage trends to identify risks and opportunities
- Conduct regular check-ins and success reviews to ensure value realization
- Collaborate with internal teams to resolve issues and support renewals
- Maintain CRM and Customer Success tools for visibility and accountability
- Contribute to scalable processes and content that enhance the CS function
Skills
- Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
- Proficiency in CRM and Customer Success platforms; eagerness to learn and grow
- 1 - 3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred
Benefits
- Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Market competitive health, dental, vision, disability, and life insurance programs
- A competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Company Overview
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://thomsonreuters.com.Company H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships, with 1 in 2026, 13 in 2025, 12 in 2024, 5 in 2023. Please note that this does not guarantee sponsorship for this specific role.