Summary
Description
Please note that this job is remote and can be performed from anywhere in the United States as long as all requirements are met below.
Primary Objective:
ASL Video Remote Medical Interpreter assures smooth communication between Health Care Provider(s) and Deaf/Hard of Hearing Patients by providing accurate, culturally sensitive interpretation of all information.
Essential Functions:
Adhere to the company quality policy and promote customer service by supporting our clients.
Interpret between American Sign Language and English for hospitals, clinics, and medical facilities nationwide and some non-classroom, educational settings.
Accurately and completely interprets conversations between providers and consumers.
Establishes and maintains quality customer service and positive interaction with all users.
Maintain strict confidentiality by HIPAA policies and standards.
Maintain professionalism through appearance, attitude, and posture.
Good customer service and problem-solving abilities.
Ability to adjust to changing technologies and policies.
Work effectively in a fast-paced, dynamic environment.
Access to dedicated HIPAA-compliant office/workspace.
Adhere to the company quality policy and promote customer service by supporting our clients.
Other duties as assigned.
Technical Requirements:
You must meet these technical and workspace requirements to work remotely.
Must have a HIPAA Compliant Workspace (i.e., Chair, Desk, and a backdrop in color Chroma Blue)
You must use a professional backdrop of a Chroma Blue color that shall have no variations within the camera view.
Must have a dedicated high-speed, private, and secure internet connection: The device must be connected directly to the router via ethernet cable.
Minimum download speed 10 Mbps / Minimum upload speed 10 Mbps.
Headphones: Use a noise-cancelling, USB-wired headset with a built-in microphone (Note: Wireless/Bluetooth headphones unacceptable).
Must have a Web Camera (i.e., USB video camera with integrated H.264 hardware or a built-in video camera with 720p or higher resolution).
Dress code: Dress professionally and wear solid colors.
Job Requirements:
You must meet these experience, education, and clarification requirements to be eligible to apply.
High school diploma or GED
RID Certification: Must have NIC, CI/CT, or CSC certification and be listed within the Registry of Interpreters for the Deaf, Inc. or BEI
Minimum of five years of remote medical interpreting experience
Medical terminology knowledge
Exceptional customer service skills and interpersonal skills
Documented fluency in English and American Sign Language
Obtain a qualifying score on company medical interpreting assessment of Level 3 or higher (Professional Performance)
Equal command of Medical/Educational and Social Service terminology in English and ASL
Experience learning proprietary and used company software
Critical thinking skills and a “teamwork mindset.”