Appeal Coordinator

Kahana Feld is a law firm seeking an Appeal Coordinator to manage the invoice appeal process. The role involves coordinating communications, ensuring timely submissions, and maintaining organized workflows to support revenue recovery efforts.

Responsibilities

• Own and manage the appeal email inbox, ensuring all communications are reviewed and addressed timely
• Review, respond to, and route appeal-related emails as appropriate
• Ensure no communications go unanswered; track and follow up on all outstanding items
• Maintain organization and visibility of all appeal correspondence
• Escalate denials, reductions, or inconsistencies to the Appeal Recovery Manager
• Prepare, submit, and upload invoice appeals to carrier platforms and portals
• Ensure all required documentation is complete, accurate, and properly formatted
• Track appeal deadlines and ensure timely submission
• Maintain accurate and up-to-date appeal logs and tracking systems
• Enter and reconcile appeal data across internal systems (e.g., Aderant, trackers)
• Ensure consistency between submitted appeals, responses, and reporting
• Assist in maintaining appeal tracking reports and dashboards
• Support data pulls related to recovery rates, aging, and appeal outcomes
• Help identify trends or discrepancies in appeal activity
• Organize and maintain appeal documentation, correspondence, and supporting materials
• Ensure consistent naming conventions and version control
• Maintain complete and accessible records for all appeal activity
• Follow established appeal workflows and procedures
• Identify gaps or inconsistencies in processes and escalate as needed
• Support standardization and continuous improvement of appeal operations

Skills

• Strong organizational and time management skills
• High attention to detail and accuracy
• Ability to manage high-volume, deadline-driven work
• Strong written communication skills
• Ability to follow structured processes and workflows
• Reliable follow-through and task ownership
• Proficiency in Microsoft Office Suite
• Ability to learn and navigate internal systems and external platforms (e.g., Aderant, Legal-X, carrier portals)
• Experience in a law firm, legal billing, or professional services environment
• Familiarity with billing or appeals processes
• Experience maintaining trackers, logs, or operational reports

Company Overview