Language Inspired is a global language services provider with over 17 years of experience delivering high-quality localization solutions to international clients. We work at the intersection of language, technology, and quality, supporting both human-driven and AI-assisted language production.
We are currently looking for an Account Manager to join our Client Solutions & Support team. In this role, you will oversee clients’ ecosystems and drive business outcomes by orchestrating and aligning internal teams and external stakeholders. You succeed when clients recognize Language Inspired as a trusted advisor for multilingual content solutions that integrate language technology, AI, and human expertise. Where you guide clients through every stage of their journey, delivering measurable value and fostering long-term partnership growth.
Tasks
As an Account Manager at Language Inspired, you shape your day and prioritize your efforts to create compounding impact and take full accountability for:
- Owning our clients – Build trust and manage relationships at the organizational level, going beyond a single point of contact. Identify and navigate decision-makers, budget owners, and key influencers by proactively creating touchpoints, coordinating communication, and nurturing engagement.
- Owning client success – Deeply understand multi-stakeholder needs, concerns, objectives, desired outcomes, and priorities. Connect our solutions directly to clients’ business models and goals, demonstrating strategic value through evidence-based proposals and past success stories.
- Owning client experience – Take accountability for the end-to-end client journey, securing each stakeholder buy-in on the solution approach. Set satisfaction expectations, implement outcome measurement frameworks, monitor performance health, and assess risks to ensure consistent client success.
- Driving our value and growth – Identify expansion opportunities aligned with client goals. Lead cross-sell and upsell conversations through insight-driven engagement, developing and executing account plans, milestones that deliver sustainable value and revenue growth.
- Planing and executing with discipline – Own account planning, forecasting, and governance. Set strategy into clear actions and regular reviews to maintain momentum and demonstrate progress. Address issues proactively, handle complex conversations confidently, and maintain commercial and reputational integrity.
- Collaborating across teams – Partner with Business Development, Solutions & Support, and Language Talent teams to deliver and continuously enhance innovative localization and AI-driven solutions across tiered offerings.
Requirements
Essential:
- Fluency in English.
- 5+ years of experience in account management, enterprise relationship management, or customer success.
- 3+ years of experience in the localization, language services and solutions industry with proven success handling complex, global accounts and growing enterprise revenue portfolios.
- Strong commercial acumen with a consultative, value-based approach.
- Excellent communication, presentation, negotiation, and intercultural relationship-building skills.
- Excellent analytical skills, with genuine curiosity about solving business challenges.
Strong advantage:
- Additional languages.
- Practical knowledge of language tech platforms, MT, AI, and client LLM tools.
- Experience with regulated industries (e.g., life sciences, health, finance, legal, e-commerce).
- Experience managing contracts, procurement processes, and tender submissions.
Benefits
- Remote-first workplace with freedom, trust & accountability.
- Work/life balance, supportive company culture.
- Best software & hardware.
- Real impact – shape quality processes and influence client success.
- A unique experience in a dynamic, multicultural environment and thriving, fast-paced industry.
- Competitive salary based on experience & expertise.
- Seriously great colleagues – we mean it!
This role is ideal for someone who is experienced and keen on localization in SaaS companies and knows their language, thrives in client-centric environments, and enjoys building systems and processes from scratch. If you are comfortable taking ownership and turning complexity into actionable solutions, drive client success, and build lasting partnerships with a proactive mindset, this role is for you.
As we value both your time and ours, we encourage you to apply only if you are confident you are a strong fit and can bring value to the team from day one. When applying, please share why you see yourself in this role, how you can demonstrate the required skills and experience, and what your practical contribution to the team would look like.
Our hiring process typically includes an initial interview, a discussion around real-case scenarios, and a final conversation with relevant stakeholders.
Apply now and help shape client success while driving Language Inspired growth!