We’re looking for an Account Manager to strengthen and grow CASAFARI’s customer base across the DACH region. This is a strategic, relationship‑driven role focused on long‑term customer success, retention, and account expansion.
You will manage a portfolio of SME and enterprise clients, developing a deep understanding of their workflows, challenges, and future needs. Your mission is to build trust, identify growth opportunities, especially across API integrations, Data‑as‑a‑Service (DaaS), and multi‑product adoption, and ensure customers extract maximum value from CASAFARI’s solutions.
If you excel at building strong relationships, thinking strategically, and guiding customers toward impactful, data‑driven solutions, this role offers real ownership and visibility in a fast‑growing scale‑up.
Manage and grow a defined portfolio of SME and enterprise customers across the DACH region
Develop a deep understanding of customer use cases, workflows, objectives, and long‑term needs
Identify and drive upsell, cross‑sell, and expansion opportunities, particularly around API, DaaS, and data enrichment solutions
Build structured account plans to support retention, mitigate risks, and maximise customer lifetime value
Build strong, trust‑based relationships with key stakeholders and decision‑makers
Act as the primary point of contact for strategic account communication and expectation management
Lead regular business reviews to surface insights, track KPIs, and identify future growth opportunities
Ensure customers receive timely, proactive support and guidance throughout their lifecycle
Work closely with Sales, Product, Data, and Customer Success teams to deliver a seamless customer experience
Provide structured feedback on product usage, customer pain points, and opportunities for improvement
Support onboarding and training to ensure successful adoption of CASAFARI solutions
Contribute to internal knowledge sharing and continuous improvement initiatives
Stay up‑to‑date with industry trends, customer behaviour patterns, and market developments across the DACH region
Represent CASAFARI at industry events, conferences, and partner initiatives when required
Share market insights internally to support product evolution and commercial strategy
2+ years of experience in Account Management or Customer Success, ideally in B2B environments
Experience managing data, API, or technology‑driven accounts is a strong advantage
Proven ability to drive revenue growth through upsell, cross‑sell, and retention initiatives
Strong strategic thinking, with the ability to anticipate risks and design structured account plans
Excellent communication, relationship‑building, and active listening skills
Analytical mindset, comfortable interpreting data, usage patterns, and customer trends
Strong problem‑solving ability and comfort navigating complex customer scenarios
Highly organised, with strong time‑management skills and the ability to prioritise across multiple accounts
Comfortable working independently in a fast‑paced, scale‑up environment
Passion for data, technology, and emerging AI‑driven solutions
Fluency in German and English is mandatory
Additional European languages are a strong plus
Based in Portugal, with willingness to travel occasionally for customer meetings or industry events