Absence Management Claim Specialist

MetLife is a leading financial services company recognized for its commitment to making a difference in the lives of its customers. They are seeking an Absence Management Claim Specialist to handle and administer Family & Medical Leave Act and Americans with Disabilities Act claims, ensuring compliance with regulatory requirements and company policies.

Responsibilities

• Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act (ADA) claims and adhere to federal and state regulatory and/or company plan requirements
• Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions
• Complete eligibility decisions during intake call, gather pertinent data, when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc
• Update systems to accurately reflect leave status and ensure appropriate diary documentation exists

Skills

• New hires should live a commutable distance from the site the role is posted in
• 1+ years of experience in insurance (health, life, auto, home, etc.)
• Strong focus on customer satisfaction and attention to detail
• Strong communication skills, both written and oral
• High school diploma or GED equivalent
• This role has mandatory paid training starting on May 4th lasting for up to 4 weeks. Candidates must be available and present for all training days
• Bachelor's degree or higher education
• FMLA/ADA claims knowledge of process and procedures
• Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance
• Legal services
• A retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Digital mental health programs
• Parental leave
• Paid time off
• Paid holidays
• Volunteer time off
• Tuition assistance

Company Overview

Company H1B Sponsorship